Why L & J
The standard the work is held to
Choosing a process server is mostly an exercise in trust — you are handing documents to someone and relying on their account of what happened next. These are the things that account rests on.
Six things you can hold L & J to
Not promises about outcomes — commitments about conduct
Outcomes depend partly on facts nobody controls. Conduct does not, which is why these are the things worth stating.
- You deal with one person
- The person who answers the phone is the person who collects the documents, works the address and tells you what happened. Nothing is handed down a chain, so nothing gets lost in one.
- Documents are treated as sensitive by default
- Paperwork stays together, stays private and is not discussed with anyone outside the job. Legal documents routinely contain details about people's finances, health and families, and they are handled on that basis.
- Service is carried out discreetly
- A person being served does not need an audience. Attempts are made in a way that keeps the matter between the people it concerns, which is better for everyone — including the outcome.
- Attempts are recorded as they happen
- Times, observations and outcomes are written down at the time rather than reconstructed later. That record is the part that becomes useful when an address turns difficult.
- Bad news travels fast
- If an address is wrong, if a person appears to have moved, or if a deadline is at risk, you hear it early enough to act. Silence is not a status update.
- Scope is made clear up front
- What the job covers, what comes back to you and what falls outside it are agreed before work starts — so the end of a job is never the first time expectations get discussed.
Independent, on purpose
What a small operation gives you that a large one cannot
Large vendors have their advantages — reach, mostly. What they struggle with is the specific: the address with the difficult access, the signing that has to happen at a care facility on a Tuesday afternoon, the job that does not fit the form.
- The person on the phone can actually answer your question about your job
- Scheduling is arranged around your deadline, not a routing algorithm
- Unusual jobs get a considered answer rather than a system rejection
- You always know who is holding your documents
Plain dealing
Four things this website will not claim
Most process-serving sites lead with these. They are left out here on purpose, and it is worth explaining why rather than leaving a gap.
- Guaranteed service
- Nobody can guarantee that a particular person will be found at a particular address. What is offered is genuine effort at sensible times, and a clear account of it.
- Fixed turnaround times
- No standard turnaround is published, because it would depend on the address, the day and the job. You get a realistic timeframe for your actual job when you call.
- Success rates and job counts
- You will not find a percentage or a serve count on this site. Numbers like that are easy to print and impossible for you to verify, so they are not worth much.
- Published price lists
- Fees depend on the work involved. A quote for your job is more useful than a rate card that turns out not to apply to it.
What is left after taking those out is fairly simple: careful work, honest updates, and a person who answers the phone. For most people looking for a process server, that is the list they actually wanted.
Judge it on the first job
Send something small over and see how it is handled. That tells you more than any claim on a website could.